Troubleshooting Common Issues with Access Request Forms

This article suggests solutions to problems that are commonly encountered while completing Access Request Forms.

The form is giving me an "unsupported browser" error!
Unsupported browser error

Access Request Forms only function properly in Internet Explorer-Compatibility View or Safari.

Open the form in Internet Explorer and turn on Compatibility View (PC) or in Safari (Mac).

I can't see the Launch/Complete button!
ARF missing launch/complete button

Access Request Forms only function properly in Internet Explorer-Compatibility View or Safari.

Open the form in Internet Explorer and turn on Compatibility View (PC) or in Safari (Mac). If you continue to have trouble, view Fixing Missing Launch/Complete Button on IT Access Request Forms for more detailed instructions.

A “no matching record found” error popped up and the form fields won't autopopulate!
No matching record found errer

The employee needs to be entered into PeopleSoft.

Contact CMS Security at [email protected] with the employee’s name and CWID. Security personnel will assist you in getting the user added to the system.

CMS Security will require additional information to enter in Associated Students Inc and Auxiliary Services Corporation employees. For ASI and ASC staff, provide the following information to [email protected]:

• Employee Name:
• CWID:
• CSUF Email:
• Start Date:
• Home Address:
• Department ID:
• Appointment Type:

The form won't launch and I get a message about using only one security page (tab)!

This only applies to the Campus Solutions form.

Only one security page may be used error

If more than one security page is completed, the form will error out.

Close the current form and continue by completing a new access request form with only one security tab filled out. Clicking the Go to Security Page button will direct you to the appropriate tab.

Need More Help?

For training and how-to assistance, contact IT Training at 657-278-5647 or [email protected].

For technical assistance, contact the IT Help Desk at 657-278-7777 or [email protected].

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