PeopleSoft/CMS/ERP Knowledge BaseBasics and AccessAccessing Titan Online/PeopleSoftPeopleSoft Access RequestsHow Does an Initiator Resubmit an Access Request Form After It is Rejected?

How Does an Initiator Resubmit an Access Request Form After It is Rejected?

This article explains what to do when a CMS PeopleSoft Access Request Form is rejected by a manager, business analyst, trainer, or Information Security Office and needs to be resubmitted.

Please use one of the supported browsers to access ARFs in AEM:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Safari

There may be some ARFs that are still going through the old My Workplace workflow. If you get an email about an ARF and don't see it in AEM, try following the instructions for My Workplace.

1. The initiator is notified via email when an Access Request Form has been rejected. Read the email for more details and instructions.

Finance ARF Rejected email

This email will specify which Access Request Form has been rejected and by whom. The email also contains instructions on how to open the form.

2. To review the request form, log in to the campus portal and access Adobe Experience Manager (AEM) Inbox.

For more detailed instructions on accessing Adobe Experience Manager, view Accessing Adobe Experience Manager (AEM).

AEM Inbox portal app
  1. Enter "adobe" in the portal search box.
  2. Select Adobe Experience Manager (AEM) Workflow Inbox.

3. Enter your campus username and password. Then click Sign In.

Adobe Experience Manager login screen
  1. Enter your campus username and password. This is the same information you use to log on to the campus portal.
  2. Then click Sign In.

4. Click on the ARF that you want to review/resubmit.

You should have been taken directly to the My Tasks tab, but if you are on another screen, just click My Tasks to view all of the forms that are pending your review.

My Tasks screen with Finance ARF waiting for review

5. Click on Signatures. Review any comments to determine how to proceed.

Summary Comments
  1. Click Signatures.
  2. Based on the comment/s, you can determine what needs to be changed and whether to resubmit the form or delete and start over.

6. Click on the Roles tab to edit the request or click Delete Request if you need to submit a separate ARF and delete the current one.

Finance ARF screen
  1. Click on the Roles tab to make changes to the security request.
  2. Click Delete Request to delete the form. You will need to initiate a new ARF to request access for the employee.

7. If you choose to reprocess the form, you can make the requested changes to the form, then click Submit to resubmit.

Revised security request with Submit button

Need More Help?

For training and how-to assistance, contact IT Training at 657-278-5647 or [email protected].

For technical assistance, contact the IT Help Desk at 657-278-7777 or [email protected].


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