How Do I Check for Holds on My Account?

This article covers how CSUF students can check their account for holds, also referred to as service indicators.

Please note that some holds/service indicators are informative and others require you to complete an action. In some cases, you must complete the action in order to register for classes. Be sure to read the details about each hold to determine what action, if any, you need to take.

1. Log in to the campus portal and access the Student Homepage in Titan Online.

2. The number of holds will show on the Tasks tile. Click on Tasks to view more information.

student homepage with holds highlighted

3. The name of the hold appears in the Hold column. The department that placed the hold appears in the Department column. Click on a hold to view more details about it.

list of holds
  1. Hold shows the name of the hold/service indicator.
  2. Department shows the name of the department who placed the hold.

4. Read the hold details carefully to identify any actions you may need to take.

hold details - hold preventing registration

This particular hold is preventing registration, so the student needs to contact the Office of the Registrar to find out what is needed to remove the hold.

hold details - informational hold

This particular hold/service indicator is just informative. The student can now register for a General Education math course, but they are not required to enroll in a math course immediately.

Need More Help?

Questions about holds?

You must contact the department that placed the hold for more information, including how to get the hold removed.

Questions about registration/registering for classes?

Registration Details webpage

Contact the Registration & Records Office at [email protected] or 657-278-7601. Or visit the Registration & Records Office in LH-114.

Technical issues in accessing Student Homepage or your campus portal account?

Contact the Student IT Help Desk at [email protected] or 657-278-8888.


Bryant Tran

Hello. I was just checking out my tasks and saw that I had two holds on my student homepage.
One of them is a "Written Comm Plcmnt Category" hold telling me that I can register for ENGL 101 for fall or spring 2022.

Should I consult an advisor or can I just register for the class by myself?

Also, there are only a few classes left available but it only shows that 50 classes are available rather than 75. Will classes open in the future? Thank you!

Camille Johnson

Hi Bryant! The class search can only show 50 results at a time. When you scroll to the bottom of the page, there should be a "Display x More" button that will show additional sections of the class. If there are open sections, you should be able to add the class yourself. As for additional sections, only the department offering the class would know about that, so you can contact the English department to ask if they will be opening more sections.

Daniel Calderon

Hello, I currently have no holds in my tasks bar and when looking to register for classes it says there is a hold on my record, and I am unable to enroll in any classes for the upcoming fall semester. I do not know what the issue is that isn't allowing me to register and who I need to contact to clear this up.

Thanks in advance!

Camille Johnson

Hi Daniel! You can reach out to Records at [email protected] or if you're a new student, you may want to check with Admissions at

Sophia Clapp


So I was told I could apply for classes yesterday and have been trying since then. Every time I try to enroll it says there's a hold and I can't continue my enrollment. When I checked my account it says I owe money and but my balance says 0 and that I paid for everything. I'm not sure what else is holding me back from enrollment. Please let me know what else I should do. Thank you.

Lori Arthur

Hi Sophia! I would recommend reaching out to Student Business Services to find out if they have removed your hold. They can be reached at [email protected] or (657) 278-2495 or through their live chat:$ You can also reach out to Records at [email protected] to see if there is another reason you are unable to register.

Daniela Flores

Hi, I have a hold due to a RESET course I was supposed to do back in late September. I completed it today. Will it still count as completed? Or do I need to contact someone to remove the hold on my portal?

Camille Johnson

Hi Daniela! It usually takes a business day or two for holds to be removed since someone has to go into the system and manually release the hold. I'm not familiar with the particular hold you're referring to, so if the hold is still on your portal after a couple of days, you can reach out to the department that placed it.

Henry Aquino

I have a hold on my account, i am currently not a student , i plan to transfer in the fall 2023. The hold says advising and the department is admmsions and has no further information

Camille Johnson

Hi Henry! Please contact the Office of Admissions to talk about releasing your hold. Their contact information can be found at:

Lauren Lujan

I have a task hold on my account, I am a returning student, I plan to transfer in spring 2024 from open university. My task says I need to apply for graduation however it is not allowing me to apply and or pay for graduation due to not being an active student. How do I resolve this so I can register for summer classes.

Camille Johnson

Hello Lauren! Please contact the department that placed the hold to discuss what you need to do to get the hold removed.

Carina Alonso

Hi, are the tasks under the "to-do list" considered holds that will prevent me from enrolling in courses for the fall 2023 semester? For me, it says "task" instead of "hold" and "due date and status" instead of "department." I am a newly admitted transfer student but I don't have the option to view the "enrollment appointments" tab that should be under the "manage classes section."

Camille Johnson

Hi Carina! There are different kinds of to-do items. Some are holds that will prevent you from enrollment, but others are just reminders or placeholders. You'll have to click the hold and read the additional details to find out what effects it might have. If it's unclear, you can contact the department that placed the hold to ask them if the item restricts you from doing anything.

As for the enrollment appointments tab, the registration window for newly admitted transfer students opens on June 9.

Enrollment appointments should be posted soon for that group. If you don't see an update, contact Registration and Records to inquire. Their information is in the Need More Help section of this article.


need to add class

Lori Arthur

Hi Rama! Please see our guide on adding a class:

Joshua Lomeli

I can't enroll into any classes because I have a hold. When I click on the hold, it says the reason is because of "Coll of Bus & Econ Advising". I'm not sure on how to remove the hold.

Angel Radwan

Hello, im trying to register for a class through OU and i have a hold which states "return campus keys" which is referring to my chemistry lab professor keys which he handed to us as a part of joining his lab. Would this hold ultimately halt my registration or should i contact my professor?

Camille Johnson

Hi Joshua! You need to meet with an advisor to get the hold removed. Please note that some colleges/majors require that students go in for advising periodically and place holds on students that don't meet the requirement. When you meet with your advisor, you can ask them how often advising holds are placed, that way you can plan accordingly for next semester/year.

You can read more about advising and make an appointment with an advisor through the CBE advising webpage at:

Camille Johnson

Hi Angel! I think you don't have to turn in keys until you graduate, but I'd recommend verifying that with the department listed on the hold (click "Details" in your to-do list to view more information about your holds) to make sure that the hold won't impact your ability to enroll.

When in doubt about a hold, you can reach out to the department that placed the hold. For a key hold, please contact University Police. View their contact information on their website at:

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